Privacy Policy

Your privacy is important to us. It is Walker Family Funerals' policy to respect your privacy and comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any other applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.walkerfamilyfunerals.com.au/, and other sites we own and operate.

This policy is effective as of 4 August 2026 and was last updated on 4 August 2026.

Information We Collect

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services, and any information automatically sent by your devices in the course of accessing our products and services. Given the nature of our work, we also collect information about deceased persons and their next of kin in order to arrange and provide funeral and related services.

Log Data

When you visit our website, our servers (hosted through Squarespace) may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter. We also use Google Analytics and Google Search Console to help us understand and improve how our website is used.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Personal Information

We may ask for personal information which may include one or more of the following:

  • Name

  • Email address

  • Phone/mobile number

  • Home/mailing address

  • Social media profile details (if you contact or interact with us via social media)

  • Details you provide when making an enquiry, arranging a funeral, or booking a consultation or workshop

Sensitive Information

Because of the nature of funeral and related services, we may collect sensitive information as defined under the Privacy Act 1988 (Cth). This may include:

  • Health information about a deceased person, including cause of death and medical history relevant to their care and to the funeral or cremation

  • Cultural, religious, spiritual, or philosophical beliefs and preferences relevant to a service

  • Family, relationship, and next-of-kin details

We only collect sensitive information where you have consented, where the collection is reasonably necessary to provide our services, or where we are otherwise required or authorised to do so by law. Where we collect sensitive information about a deceased person or another individual from you, you represent that you are authorised to provide that information to us.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following:

  • Contact us via our website contact form, by email, by phone, or via social media

  • Book a consultation, appointment, or workshop through our online booking system (Acuity Scheduling)

  • Make an enquiry about, or arrange, a funeral, cremation, memorial, pre-paid, or related service

  • Use a mobile device or web browser to access our content

  • Mention us on, or interact with us through, social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

  • to provide, arrange, and coordinate funeral, cremation, memorial, pre-paid, and related services

  • to contact and communicate with you, including responding to your enquiries and confirming bookings

  • to liaise with third parties involved in a service, such as cemeteries, crematoria, celebrants, clergy, medical practitioners, and relevant government authorities

  • for analytics and business development, including to operate and improve our website and associated social media platforms

  • for internal record keeping and administrative purposes

  • to comply with our legal obligations and resolve any disputes that we may have

  • for security and fraud prevention, and to ensure that our website is safe, secure, and used in line with our terms of use

Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.

Third-Party Services We Use

We use a number of trusted third-party services to operate our website and business. These providers may collect and process personal information on our behalf, subject to their own privacy policies:

  • Squarespace — website hosting and our website contact form

  • Acuity Scheduling — online appointment, consultation, and workshop bookings

  • Google Analytics and Google Search Console — website analytics and performance

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach, including the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation. In particular, records relating to funeral, cremation, and related services may need to be retained for extended periods to meet legal and regulatory requirements.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

  • third-party service providers for the purpose of enabling them to provide their services, for example IT service providers, data storage, hosting and server providers (such as Squarespace), booking providers (such as Acuity Scheduling), and analytics platforms (such as Google)

  • cemeteries, crematoria, celebrants, clergy, medical practitioners, and other parties involved in arranging or delivering a service

  • our employees, contractors, and/or related entities

  • government, statutory, and regulatory authorities, such as the Registry of Births, Deaths and Marriages and relevant health authorities, as required to register a death or provide a service

  • courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights

International Transfers of Personal Information

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Some of our providers (including Google, Squarespace, and Acuity Scheduling) may store or process data outside Australia, including in the United States. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as Australia. Where we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website and our ability to provide our services may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use, and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else (including a deceased person), you represent and warrant that you have the necessary authority or consent to provide the personal information to us.

We do not currently send marketing communications and use your contact details only to respond to your enquiries and to provide our services. If this changes, we will provide you with the ability to opt out of any marketing communications.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Use of Cookies

We use "cookies" to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. Cookies are used by our website platform (Squarespace) and our analytics tools (Google Analytics). This helps us serve you content based on preferences you have specified.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Contact Us

For any questions or concerns regarding your privacy, or to make a request or complaint, you may contact us using the following details:

The Privacy Officer

Walker Family Funerals

Email: info@walkerfamilyfunerals.com.au

Address: 2/2 Carson Road, Malaga WA 6090